Splendid Hospitality Group is committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible way. This policy outlines how we aim to achieve this and includes the information collected when:
Definition of Personal Data
Personal Data means any data that relates to an identifiable person who can be directly/indirectly identified from that data. In this case, it means personal data that you give to us via our site.
By providing your personal data, you agree that we can use your personal data in accordance with this policy.
Ensure you understand this policy in its entirety and take your time to read it.
Who are we?
Splendid Hospitality Group LLP and Supreme Hotels LLP (together “Splendid Hospitality Group”) is one of the UK’s fastest growing independently owned hotel groups.
Our registered address is 2 Regal Way, Watford, WD24 4YJ.
How do we collect information from you?
Where your stay is within a hotel operated under a franchise agreement with a hotel brand, your data will also be collected by the hotel brand e.g InterContinental Hotels, Hilton, Accor.
Data is collected during the booking process either via a brand booking engine or independent third party booking engine provider such as Booking Button or ihotelier.
We collect information from you:
What type of information is collected from you?
You may be asked to submit personal information about yourself when you make a booking. We will collect this information, so we can fulfil your booking request.
Splendid Hospitality Group collects information such as:
When you access our complimentary wifi Splendid Hospitality Group will not need to take or retain any personal email data from you.
If you use our website, we may receive your generic location (such as city or neighbourhood). We will not take or use your IP address when you visit our independent web-sites.
You may submit your CV if you’re interested in working for us to firstname.lastname@example.org
This information may include:
We will use this information to assess your application. We may also keep it in our records for future reference. Please get in contact if you would no longer like us to hold your records or you wish to update us on any of your personal information at email@example.com.
How is your information used?
Our use of your personal data will always have a lawful basis, either because it is necessary to complete a booking, check you into a hotel, because you have consented to our use of your personal data (e.g. by subscribing to emails), or because it is in our legitimate interests.
We require the information outlined in the previous section to understand your needs and provide you with a better service, and in particular for the following reasons:
We will not sell, distribute, or lease your personal information to third parties. Any personal information we request from you will be safeguarded under current legislation.
We will only share your information with companies if necessary to deliver services on our behalf. For example, service providers (e.g. ResDiary for the provision of online bookings), third-party payment processors, and other third parties to provide our Sites and fulfil your requests, and as otherwise consented to by you or as permitted by applicable law.
How and where do we store data?
We may analyse your personal information to create a profile of your interests and preferences so that we can contact you with information relevant to you. We may make use of additional information about you when it is available from external sources to help us do this effectively.
We will not contact you for marketing purposes by email, phone or text message unless you have given your prior consent. We will not pass your details to any third parties for marketing purposes unless you have expressly permitted us to. Furthermore, you can change your marketing preferences at any time by contacting us by email at firstname.lastname@example.org.
You have a right to request a copy of the personal information that Splendid Hospitality Group holds about you and have any inaccuracies corrected. Any such requests should be made to this email address: email at email@example.com.
You have the right to withdraw your consent to us using your personal data at any time, and to request that we delete it. We do not keep your personal data for any longer than is necessary in light of the reason(s) for which it was first collected.
Data security is very important to us, and to protect your data we have taken suitable measures to safeguard and secure data collected through our Site.
Use of ‘cookies’
A cookie is a text file that is placed on your hard disk by a web page server which allows the website to recognise you when you visit. Cookies only collect data about browsing actions and patterns, and do not identify you as an individual.
Opting Out: You can set your browser to not accept cookies, but this may limit your ability to use the services.
Our Site may contain links to other websites. Please note that we have no control over how your data is collected, stored, or used by other websites and we advise you to check the privacy policies of any such websites before providing any data to them.
What happens if our business changes hands?
In the event that any of your data is to be transferred in such a manner, you will not be contacted in advance and informed of the changes.
Changes to this statement
We will aim to use commercially reasonable efforts to promptly determine and remedy the problem.
We stopped here on the way back from Silverstone to use the hotel's rapid charger and have a bite to eat.
Really impressed with the reception staff, hotel cleanliness in the lobby and the quality of food.
We enjoyed our brief 40 minute stay here so much we are considering staying here in the future for when we fly in and out of luton - which we do very often!
Can recommend the fish and chips and the lasagne.
Driver Friendly hotel too - serve becks blue behind the bar.
Im a lady on my own travelling from Spain to UK, hotel staff were exceptional I got back late last night so i had to use the carpark at the back and it was dark so the receptionist walked with me to my car shed only been working there a week so thank you so much ,the man on reception was really kind ,polite and helpful ,I would recommend to any ladies travelling alone it feels safe and clean loved it ,I'm also gluten and lactose intolerant and they even had gluten free food brilliant thank you and I will be defiantly be back.
Pleasant and efficient reception. It was a Sunday evening, and the hotel was very quiet with few fellow guests. Our twin room was on the ground floor. There were two comfortable chairs, a workbench, two very small bedside tables, and a wardrobe. The bathroom had a walk in shower. All quite compact.
The bar/restaurant was in the open lobby style. We had a good evening meal there.
Breakfast had a good choice, well maintained by a very cheerful chef. Fried or poached eggs were made to order, which helped keep things fresh.
Very good value for money.
Just an overnight stay for a wedding at nearby Dodmoor Barn. Hotel easy to find of M1, clean and tidy, staff friendly, large rooms well fitted with every thing you need. Breakfast excellent with options for all.
Stayed here for one night. Rooms comfortable and Clean. We were able to check in earlier to get ready without any fuss. Great Breakfast included. Hotel near M1 so very convenient but in a countryside location.
This is one of the nicest Holiday Inn's I've stayed at - can hardly fault it at all!
Special mention to the man who checked us in on Saturday evening, and the man serving in the restaurant that night. Both offered some of the nicest hotel service I've ever known. The receptionist took time to tell us a bit about things in the local area, and helped us make sure we get the best out of our stay. The waiter/bar man made the meal really special. There was a slight delay preparing some of the food, but the way he handled the situation was perfect. The food was all very tasty too - I had the Club Sandwich, and sticky toffee pudding for dessert. All tasted delicious.
The room and the whole hotel is clean, modern and comfortable. Felt very welcoming. The car park is big and free, and there was plenty of spaces available.
So happy I booked a couple of stays here, so am really looking forward to coming back in a few weeks' time. Thanks to all the staff for making it such a great weekend.
Lots of parking spaces neat to hotel and offered FCO. The welcome / meet and greet was good. Nice bar and bar meal offerings. Room clean and in good decorative order. Wifi good and intuitive to connect to. Lots of access to power points in room. Location of hotel good, very useful for an early train ride from Milton Keynes to London. Communal areas in good order, all in all, left refreshed and happy. Easy to find on Google maps. Will visit again.
Went here with a friend for a chill out. Staff were really friendly and helpful. Close to the M1 but lovely and quiet.
Rooms were lovely and clean. Ordered room service and this was brought up on time. Well worth a visit. Close to other towns and not far from Silverstone.